Available Payment Methods

Supported Payment Methods

Credit and Debit Cards

We accept all major credit and debit cards:

• Visa
• Mastercard
• American Express
• Discover
• Other major card networks

Cards are processed securely through our payment gateway.

PayPal

PayPal is accepted for payments:

• Link your PayPal account
• Use PayPal balance or linked cards
• Fast and secure transactions
• International support

Cryptocurrency

We accept various cryptocurrencies:

• Bitcoin (BTC)
• Ethereum (ETH)
• Litecoin (LTC)
• Other supported cryptocurrencies

Cryptocurrency payments are processed automatically upon confirmation.

Bank Transfer

For larger payments or specific regions:

• Direct bank transfers
• May take 1-3 business days to process
• Contact support for bank details
• Suitable for annual payments

Gift Cards and Vouchers

Some regions support:

• Prepaid gift cards
• Voucher codes
• Promotional credits

Adding a Payment Method

Step 1: Access Billing Settings

1. Log in to your account
2. Navigate to Billing or Payment Methods
3. Click Add Payment Method

Step 2: Enter Payment Details

For Credit/Debit Cards:

1. Enter card number
2. Add expiration date
3. Provide CVV/CVC code
4. Enter cardholder name
5. Add billing address
6. Click Save or Add Card

For PayPal:

1. Click Link PayPal Account
2. You'll be redirected to PayPal
3. Log in and authorize the connection
4. Return to the billing page
5. PayPal will be linked automatically

For Cryptocurrency:

1. Select the cryptocurrency type
2. Generate a payment address
3. Send the required amount
4. Wait for blockchain confirmation
5. Payment will be processed automatically

Step 3: Verify Payment Method

• Some payment methods require verification
• Check your email for verification links
• Small test charges may appear (and be refunded)
• Follow verification instructions

Setting Default Payment Method

1. Go to Billing > Payment Methods
2. Find your payment method
3. Click Set as Default
4. This method will be used for automatic renewals

Updating Payment Information

Updating Card Details

1. Go to Payment Methods
2. Find the card you want to update
3. Click Edit or Update
4. Enter new information
5. Save changes

Updating Billing Address

1. Navigate to Billing > Billing Address
2. Update your address information
3. Save changes
4. This affects tax calculations and invoices

Removing Payment Methods

1. Go to Payment Methods
2. Find the method to remove
3. Click Remove or Delete
4. Confirm the removal

Note: You cannot remove your default payment method if you have active subscriptions. Set another method as default first.

Payment Security

Secure Processing

• All payments are encrypted (SSL/TLS)
• We don't store full card numbers
• PCI DSS compliant payment processing
• Secure tokenization for card data

Your Responsibility

• Keep your account secure
• Don't share payment information
• Use strong passwords
• Enable two-factor authentication
• Monitor your account regularly

Payment Processing

Processing Times

• Credit/Debit Cards: Instant
• PayPal: Instant
• Cryptocurrency: 10-60 minutes (blockchain dependent)
• Bank Transfer: 1-3 business days

Failed Payments

If a payment fails:

1. Check Payment Method: Ensure card/account is valid
2. Verify Funds: Check available balance
3. Update Information: Update expired cards
4. Contact Bank: Some banks block online transactions
5. Retry Payment: Try again after resolving issues

Payment Notifications

You'll receive notifications for:

• Successful payments
• Failed payment attempts
• Upcoming renewals
• Payment method updates
• Invoice generation

Automatic Renewals

How It Works

• Your default payment method is charged automatically
• Renewal occurs before service expiration
• You'll receive email notifications
• Service continues uninterrupted

Managing Renewals

1. Go to Billing > Subscriptions
2. Find your service
3. Toggle Auto-Renew on or off
4. Or set renewal preferences per service

Disabling Auto-Renewal

1. Navigate to subscription settings
2. Disable auto-renewal
3. Service will expire at the end of the billing period
4. You can manually renew later if needed

Invoices and Receipts

Accessing Invoices

1. Go to Billing > Invoices
2. View all past invoices
3. Download PDF copies
4. Print for records

Invoice Information

Invoices include:

• Service details
• Payment method used
• Transaction ID
• Date and time
• Amount paid
• Tax information (if applicable)

Refunds and Credits

Refund Policy

• Review our refund policy for details
• Refunds processed to original payment method
• Processing time: 5-10 business days
• Contact support for refund requests

Account Credits

• Credits can be applied to future invoices
• View credits in billing dashboard
• Credits are used automatically when available
• Check credit balance regularly

Troubleshooting

Payment Declined

1. Verify Card: Check card is not expired
2. Check Funds: Ensure sufficient balance
3. Contact Bank: Some banks require authorization
4. Try Different Method: Use another payment method
5. Contact Support: If issue persists

Payment Not Showing

1. Wait: Some methods take time to process
2. Check Email: Look for payment confirmation
3. Refresh: Refresh your billing page
4. Check Spam: Payment emails may be filtered
5. Contact Support: Provide transaction ID

Billing Address Issues

1. Verify Address: Ensure address matches card
2. Update Information: Correct any errors
3. Check Format: Use proper address format
4. Contact Support: For complex issues

Best Practices

• Keep Payment Methods Updated: Update expired cards promptly
• Monitor Transactions: Review billing regularly
• Enable Notifications: Stay informed about payments
• Use Secure Methods: Prefer secure payment options
• Keep Records: Save invoices and receipts
• Set Reminders: Remember renewal dates