Viewing Your Subscriptions
Access Subscription Dashboard
- Log in to your account
- Navigate to Billing or Subscriptions
- View all active subscriptions
- See details for each service
Subscription Information Displayed
- Service Name: What you're subscribed to
- Plan Details: Resources and features included
- Billing Cycle: Monthly, quarterly, annual, etc.
- Next Billing Date: When you'll be charged next
- Amount: Cost per billing cycle
- Status: Active, pending, cancelled, etc.
- Auto-Renewal: Whether it renews automatically
Understanding Subscription Plans
Plan Tiers
Plans typically include different levels:
- Free/Basic: Limited resources, good for testing
- Standard: Moderate resources for small servers
- Premium: Higher resources for active servers
- Enterprise: Maximum resources for large communities
What's Included
Each plan includes:
- RAM: Server memory allocation
- CPU: Processing power
- Storage: Disk space for worlds and files
- Player Slots: Maximum concurrent players
- Backups: Backup frequency and retention
- Support: Support level and response time
Upgrading Your Subscription
When to Upgrade
Consider upgrading if you:
- Need more RAM for plugins/mods
- Want to support more players
- Need additional storage space
- Require better performance
- Want premium features
How to Upgrade
- Go to Subscriptions > Your Service
- Click Upgrade or Change Plan
- Select a higher tier plan
- Review the changes and pricing
- Confirm the upgrade
- Changes apply immediately or at next billing cycle
Upgrade Options
- Immediate: Changes apply right away (prorated billing)
- Next Cycle: Changes apply at next renewal (no proration)
Downgrading Your Subscription
When to Downgrade
Consider downgrading if you:
- Don't need current resources
- Want to reduce costs
- Server usage has decreased
- Switching to a different plan
How to Downgrade
- Navigate to Subscriptions > Your Service
- Click Downgrade or Change Plan
- Select a lower tier plan
- Review what you'll lose
- Confirm the downgrade
- Changes apply at next billing cycle
Important: Downgrading may require:
- Reducing player count
- Removing some plugins
- Freeing up storage space
- Adjusting server settings
Changing Billing Cycle
Available Cycles
- Monthly: Pay every month
- Quarterly: Pay every 3 months (often discounted)
- Annual: Pay yearly (best value, highest discount)
How to Change
- Go to Subscriptions > Billing Cycle
- Select desired cycle
- Review new pricing
- Confirm the change
- New cycle starts at next renewal
Note: Changing cycles may affect your next billing date.
Cancelling a Subscription
Before Cancelling
Consider:
- Backup Data: Download your worlds and files
- Export Settings: Save configurations
- Notify Players: Let your community know
- Alternative Options: Check if pausing is available
How to Cancel
- Navigate to Subscriptions
- Find the service to cancel
- Click Cancel Subscription
- Select cancellation reason (optional)
- Confirm cancellation
- Service continues until end of billing period
Cancellation Types
- End of Period: Service continues until paid period ends
- Immediate: Service stops right away (may be eligible for refund)
- Scheduled: Cancel now, service ends on a future date
Reactivating a Cancelled Subscription
If you cancelled but want to reactivate:
- Go to Subscriptions
- Find the cancelled service
- Click Reactivate
- Confirm reactivation
- Service resumes immediately
Note: You may need to update payment method if it was removed.
Pausing Subscriptions
Some plans allow pausing:
- Go to Subscriptions
- Click Pause Subscription
- Select pause duration
- Service is suspended (data preserved)
- Resume when ready
Benefits:
- Keep your data
- Don't lose configurations
- Resume easily later
- May save money during breaks
Subscription Add-ons
Available Add-ons
- Extra RAM: Additional memory
- Extra Storage: More disk space
- Backup Slots: Additional backup retention
- Priority Support: Faster support response
- Dedicated IP: Static IP address
Adding Add-ons
- Go to Subscriptions > Add-ons
- Browse available add-ons
- Select what you need
- Review pricing
- Add to subscription
- Billed with main subscription
Removing Add-ons
- Navigate to Add-ons
- Find the add-on to remove
- Click Remove
- Confirm removal
- Removed at next billing cycle
Managing Multiple Subscriptions
If you have multiple servers:
- View All: See all subscriptions in one place
- Manage Individually: Each service managed separately
- Bulk Actions: Some actions available for multiple services
- Consolidated Billing: All charges on one invoice
Subscription Notifications
You'll receive notifications for:
- Upcoming Renewals: Before billing date
- Payment Success: When payment processes
- Payment Failed: If payment doesn't go through
- Plan Changes: When you upgrade/downgrade
- Cancellations: Confirmation of cancellation
- Expiration Warnings: Before service expires
Troubleshooting
Can't Upgrade
- Check Payment Method: Ensure valid payment method
- Verify Funds: Check available balance
- Contact Support: For assistance with upgrades
- Check Limits: Some accounts have upgrade restrictions
Downgrade Not Available
- Check Plan: Some plans can't be downgraded
- Contact Support: May require manual processing
- Review Terms: Check subscription terms
- Consider Alternatives: Look for other options
Billing Issues
- Check Payment Method: Verify it's valid and has funds
- Review Invoices: Check for payment history
- Update Information: Update expired payment methods
- Contact Support: For billing disputes
Service Not Active
- Check Status: Verify subscription status
- Review Payment: Ensure payment was successful
- Check Expiration: Service may have expired
- Renew: Reactivate if needed
Best Practices
- Review Regularly: Check subscriptions monthly
- Optimize Plans: Adjust based on actual usage
- Monitor Usage: Track resource consumption
- Plan Ahead: Consider annual plans for savings
- Keep Updated: Update payment methods promptly
- Read Terms: Understand subscription terms
- Backup Before Changes: Always backup before major changes